Frequently Asked Questions

Production

How long will my order take to produce?


- Samples are produced in as little as 14-28 days (plus shipping) - Full production orders require 45-60 days (plus shipping)




Are there order minimums?


Our minimum order quantity is 12 pieces, per garment, per design.




Can I have samples made?


Yes. In fact, we highly reccommend having physical samples produced prior to your full production run. This allows you to see your design in person, on-garment, & determine if any changes may need to be made to any of the design elements before proceeding. We always do our best to match physical garments to digital proofs, but inconsistencies can sometimes occur between digital & physical printing. Sampling a garment prior to production allows our team & you as the client to review the garment & ensure that it is perfect & ready to go.




Will you help me design our clothing?


Yes! Our talented designers will use your input, preferences, logos, & ideas to create the perfect look. We can base designs on your current items, your new ideas, a special upcoming event, or you can leave it entirely in our capable hands to come up with unique designs to choose from.




What are the payment terms?


- Art/design fee must be paid in full prior to design, & is non-refundable - Samples must be paid in full prior to production, & are non-refundable - Production orders require a 50% deposit in order to begin construction. The remaining 50% is due at time of shipment




How do I re-order items?


Please reach out to your sales rep for re-orders. If your order is a direct repeat, purchase of the Art/Design fee will not be required. If you'd like to re-order garments, but uase a new design or significantly edit your previous design, purchase of the Art/Design fee will be required.





Design

Will you help me to design our clothing?


Yes! Our talented designers will use your input, preferences, logos, & ideas to create the perfect look. We can base designs on your current items, your new ideas, a special upcoming event, or you can leave it entirely in our capable hands to come up with unique designs to choose from.




What is the cost to design my clothing?


A non-refundable, one-time charge of $150.00 is required to begin design proofs. This fee includes 2-3 initial design concepts (based on client input), as well as any subsequent edits to the chosen design to get it ready for production.




Can I upload my logos/images here for use in my design?


Yes! You can send your logos/images here Please ensure any logos or images are uploaded in vector format (Ai, EPS or PDF)




I have design ideas! How do I get them to you?


Once you've purchased your design package, you can upload your list of ideas (brief) here





Payment

What are the payment terms?


- Art/design fee must be paid in full prior to design, & is non-refundable - Samples must be paid in full prior to production, & are non-refundable - Production orders require a 50% deposit in order to begin construction. The remaining 50% is due at time of shipment




How can I make my payments?


- Art/Design can be purchased here: - Samples can be purchased here: Your production invoice (which will be sent to you via your sales rep after you've approved your production quote) will contain a secure link within the invoice itself that can be used to pay directly via credit card or e-transfer.




Which credit card(s) can I pay with?


We accept all major credit cards - Visa, MasterCard, Amex




Can I pay via direct deposit or bank transfer?


Yes, for production deposits or final payments, you can pay using either of these methods via the direct link in your invoice. Art/Design packages & samples can only be purchased using credit card, via this site.




Can I return my order?


Garments and pre-orders are custom made to order, and as such are final sale and cannot be returned except in the event of a gross discrepancy between approved sample order and fulfilled production order. Should you have an issue with your final product, this product must be returned for inspection in order to claim any portion of reimbursement or replacement. - Art/Design is a pre-purchased, non-refundable service. Our designer will provide 2-3 initial art concepts and work with you to perfect the chosen concept to get it ready for production. This service will not be refunded, as it will have been deemed rendered in full upon art proof creation. - Samples are a pre-purchased, non-refundable item. These are intended to provide an initial physical sample for you, the client, to approve or decline for eventual production. Whether approved or edited/declined, these will not be refunded, as they are deemed fulfilled at time of delivery. Any changes to physical samples to correct art (to match the digital poroofs) will be done at no extra cost. Any changes to physical samples beyond what was approved digitally will require the purchase of new samples. - Full production orders require a 50%, non-refundable deposit in order to begin production. - Cancellation of your production order after the deposit has been received & production initiated will result in a forfeiture of your deposit. Your deposit is required to purchase materials in quantities specific to your order. These raw materials cannot be returned or refunded. - If you have received your production order & note any production issues or errors, please reach out to your sales rep to discuss. The deposit is non-refundable, however we will always work with you to correct any potential errors or discrepancies*. *If you choose to forego having samples produced prior to your production order, you therefore agree to accept your production order AS-IS. It will be made in it's most reasonable fascimile of the digital proofs, however digital to physical discrepancies can occur. Sample production is meant to give you, the client, the opportunity to view & confirm physical production. Should you choose to forego this step, you agree to accept the most reasonable physical version of the digital proofs in production





Shipping

How long does shipping take?


Standard shipping from our factory to your location is 7-10 business days. Expedited shipping is avaialble if your timeline requires. Please inquire with your sales rep for an accurate shipping cost breakdown, as factors such as order size, garment type, & days to ship will affect the cost of this service.




What will my shipping costs be?


In general, shipping adds anywhere from $0.50 - $3.00 per garment, but this price is dependant upon your delivery location, order size, & delivery timeline. Please inquire with your sales rep for an accurate shipping quote. Shipping charges can vary depending on order size & shipper, so please inquire with your sales rep for a precise quote (which will be based upon your delivery location & turnaround time). Delivery Postal Code (CAN) or Zip Code (US) is required for accurate shipping quotes.




Which carrier(s) will be handling my shipment?


We use DHL to import from our factory to our location in North York, ON, CA. From that point, your shipment is quality checked by us, then forwarded on to you using UPS or your preferred carrier.




I have my own accounts with a major carrier. Can you ship on my account so that I control my shipping costs?


Absolutely. If you have preferred or discounted rates with any of the major carriers, we can ship your order to you using your account. Please note that This only applies to to the portion from our office in North York to your destination in Canada. For customs purposes, we must be able to import your order into Canada via our carrier & brokers.




My shipment was lost or damaged. How do I correct this?


Please contact your sales rep, who will discuss next steps & handle any shipping loss or damage claims for you.





Sizing

Where can I find size charts?


Size charts can be found here:




Do you offer Youth & Adult sizing?


Yes. We offer all items in a range of adult & youth sizing. Size charts can be found Here:




Can I order samples for sizing purposes?


Yes. Please click here to purchase a sample package containing a full range of sizes